Transfer Booking Consultant
Explore Transfers (Explore Niseko Group)
New
2026-06-03
Explore Transfers is part of the Explore Niseko Group. It is a leading activities booking center and provider in the renowned Niseko area of Hokkaido, Japan. Committed to delivering exceptional hospitality and unforgettable experiences, we cater to guests from around the world who come to enjoy the world-class skiing and snowboarding, as well as the unique cultural offerings of the region.
About the role
Main tasks
- Manage all inbound transfer bookings via email, phone, and booking systems
- Coordinate with suppliers, drivers, and internal teams to confirm and deliver services efficiently
- Maintain and update booking systems, including PMS and transport platforms
- Handle booking amendments, cancellations, and special requests in a timely and professional manner
- Provide clear, professional, and customer-focused communication to guests and travel agents
- Monitor daily operations and proactively resolve service-related issues
- Support revenue optimisation through upselling and cross-selling Explore Niseko products and services
- Assist with reporting, reconciliation, and administrative tasks related to transfer bookings as required
About you
- Strong organisational skills with excellent attention to detail
- Strong written and verbal communication skills
- Ability to work under pressure and manage multiple tasks simultaneously
- English and Japanese language proficiency essential
- Previous reservations, transport coordination, or hospitality experience is advantageous
Offer
Starting monthly salary: ¥280,000
Start Date: TBC
Location: Niseko, Hokkaido
Reporting To: Explore Transfers Manager
Benefits:
- Performance based incentive structure linked to targets and KPIs
- Opportunity to work with international guests and industry partners
- Flexible work hours
For company reference, please see our websites :
https://www.explore-niseko.com/jobs/transfer-booking-consultantPhone:
+81 (0) 136 55 5578
