Setsu Niseko - Housekeeping Manager
Setsu Niseko
Setsu Niseko is an award-winning luxury hotel in the heart of Niseko, welcoming guests from Japan and around the world. Since opening, we have been recognized with awards including World’s Best New Ski Hotel 2023, 2025 and One Michelin Key.
We believe great hospitality starts with our team. Behind every stay are people working together to create a warm, comfortable, and memorable experience for our guests. From front-of-house roles to behind-the-scenes operations, every team member plays an important part in bringing Setsu Niseko to life.
We also want our staff to enjoy everything that makes Niseko special. That is why we provide winter season passes for team members and their families, giving them the chance to make the most of life in the mountains.
If you are interested, please don’t hesitate to send an email with your resume to: careers@setsuniseko.com
Housekeeping Manager will oversee the daily operation of the Housekeeping Team, and also work closely with the cleaning company ensuring owners and guests are experiencing a memorable stay at Setsu Niseko by maintaining a high quality of cleanliness throughout the hotel. The role involves a very strong focus on direct management of various team members as well as working closely with other departments and suppliers all year round but especially in the winter. Working hours 9 hours per day (with 1 hour break); between 07:00-24:00; 5 days a week
Housekeeping Manager will oversee the daily operation of the Housekeeping Team, and also work closely with the cleaning company ensuring owners and guests are experiencing a memorable stay at Setsu Niseko by maintaining a high quality of cleanliness throughout the hotel. The role involves a very strong focus on direct management of various team members as well as working closely with other departments and suppliers all year round but especially in the winter.
Working hours 9 hours per day (with 1 hour break); between 07:00-24:00; 5 days a week
- Oversee daily housekeeping quality and operations
- Coordinate with cleaning company and departments
- Manage supplies, amenities, and linen inventory
- Resolve owner and guest issues; act on feedback
- Recruit full-time and seasonal team members
- Coach, train, and review staff performance
- Maintain a safe and positive work environment
- Adapt operations to changing business needs
- Housekeeping Operations leadership experience
- Quality control and attention to detail
- People leadership and development
- Contractor and cross-department coordination
- Inventory and cost control
- Business-level or higher Japanese and English
- Safety, Adaptability and Problem-Solving
Monthly salary: ¥390,000 ~ ¥450,000 (plus annual discretionary bonus)
Immediate start (negotiable)
