Setsu Niseko - Concierge Officer
Setsu Niseko
Setsu Niseko is an award-winning luxury hotel in the heart of Niseko, welcoming guests from Japan and around the world. Since opening, we have been recognised with awards including World’s Best New Ski Hotel 2023 and One Michelin Key.
We believe great hospitality starts with our team. Behind every stay are people working together to create a warm, comfortable, and memorable experience for our guests. From front-of-house roles to behind-the-scenes operations, every team member plays an important part in bringing Setsu Niseko to life.
We also want our staff to enjoy everything that makes Niseko special. That is why we provide winter season passes for team members and their families, giving them the chance to make the most of life in the mountains.
If you are interested, please don’t hesitate to send an email with your resume to: careers@setsuniseko.com
The Concierge Officer performs day-to-day concierge duties. Handle the requests from the guest and owners and arranging all the necessity during their stay such as ski lessons, equipment rental, transportation and restaurant reservations. The team works together to improve the service every day for the owners and guests to experience the best hospitality in Setsu Niseko.
The Concierge Officer performs day-to-day concierge duties. Handle the requests from the guest and owners and arranging all the necessity during their stay such as ski lessons, equipment rental, transportation and restaurant reservations. The team works together to improve the service every day for the owners and guests to experience the best hospitality in Setsu Niseko.
- Handling all the inquiries from owners and guests
- Arranging reservations for restaurants, spa and activities
- Assist and liaise with Front Desk, Bell, and Onsen reception
- Communicate well with restaurants, ski schools and other suppliers outside of the hotel
- Training seasonal staff
- Guest and Owner Service Excellence
- Personalized Recommendations and Local Knowledge
- Business-level or Higher Japanese and English
- Clear Verbal and Written Communication
- Reservation and Supplier Coordination
- Multitasking, Prioritization and Accuracy
- Problem-Solving and Operational Adaptability
- Teamwork and Cross-Department Collaboration
Monthly salary: ¥250,000 – ¥290,000 (plus annual discretionary bonus)
Immediate start (negotiable)
