Reservations & Sales Officer
Setsu Niseko
New
2025-06-16
About the role
The Reservations & Sales Officer at Setsu Niseko is responsible for executing the sales strategy by handling accommodation and guest services bookings. This role involves communicating effectively with guests to understand their needs and finding the best options for them, all while providing excellent service. The ideal candidate will have strong communication skills, attention to detail, and a passion for the winter season and hospitality.
Main tasks
- Quote and process booking inquiries via email and telephone
- Update and check rates on online travel agencies channels
- Follow up with guests on outstanding matters to finalize bookings
- Monitor the local market to support the planning of future sales strategies
- Handle agent and online travel agency bookings via email and telephone
- Support with updates to the system
- Perform reservation checks to ensure accuracy
- Assist in training seasonal staff and support the sales team as necessary
About you
Qualifications:
- Previous experience working in a hotel or resort environment is a plus
- Experience in reservations, or a related field is a plus
- Visa status permitting full-time work in Japan (Sponsorship available for the right candidate)
- Valid driver's license in Japan or international permit is a plus
Competencies or skills
- Excellent written and verbal communication skills
- Fluent in both Japanese and English
- Ability to manage multiple tasks and prioritize under pressure
Offer
Salary:
- ¥250,000–¥290,000 per month + annual discretionary bonus
Additional benefits include:
Life & Comfort
- Staff accommodation in central Hirafu (from ¥800/night)
- Free winter shuttle between staff housing, hotel, and Kutchan
- Lunch discounts at partner venues
- Winter heating allowance (¥10,000/month – previously offered)
Culture & Community
- Annual company event
- Friendly, international team atmosphere
- Free coffee and tea in staff break room
Work Hard, Play Hard
- Season lift pass for Grand Hirafu & Hanazono (valued over ¥100,000) provided for you and your family
- Hanazono perks year-round — enjoy staff discounts on winter ski lessons, gear rentals, and retail, plus green season activities like rafting, ziplines, golf, and more. Family and friends also receive special discounts.
Time to Rest & Recharge
- Paid time off: 10 days after 6months, rest follows according to labor laws
- Birthday leave: 1 day off during your birthday month
- Marriage benefit: 5 days of paid honeymoon leave and a celebration cash bonus
- Holiday recovery: Work a national holiday during peak winter? You can take that day off later in the year
- Seasonal flexibility: Many team members take extended vacations during the green (summer) season
- Special leave for life events (e.g.,childbirth, leave for family loss, child’s wedding, etc.)
Start Fresh, On Us
- Relocation support up to ¥200,000 (outside Hokkaido) or ¥100,000 (within Hokkaido)
Additional Support & Security
- Commuting allowance (¥20/km from2km+, up to ¥45,000/month)
- Annual health checkup and flu vaccination
- Full social insurance: health, pension, employment, and accident coverage
- Retirement plan (after 10 years of service)
Phone:
Email:
careers@setsuniseko.com