Reservations Coordinator / Full-time
NISEKO WOW
NISEKO WOW operates accommodation properties and provides guest services, restaurants and cafés, rental shops, and a range of hospitality services throughout the Niseko area in Hokkaido.
In Niseko, an international resort destination welcoming guests from around the world, we are committed to delivering high-quality service and creating comfortable, memorable stays.
As a full-time member of the Reservations team, you will be responsible for handling accommodation bookings and guest enquiries from both domestic and international customers, as well as supporting day-to-day reservation operations. Your duties will include responding to guests by phone and email, managing reservation details, and processing bookings from travel agencies and OTAs. You will also work closely with teams such as Front Office and Guest Services to help ensure a smooth and comfortable stay for every guest.
As a full-time member of the Reservations team, you will be responsible for handling accommodation bookings and guest enquiries from both domestic and international customers, as well as supporting day-to-day reservation operations.
Your duties will include responding to guests by phone and email, managing reservation details, and processing bookings from travel agencies and OTAs. You will also work closely with teams such as Front Office and Guest Services to help ensure a smooth and comfortable stay for every guest.
- Handling accommodation bookings, changes, and cancellations
- Responding to guest enquiries by phone and email
- Managing and checking reservation details
- Processing bookings from travel agencies and OTAs
- Coordinating and sharing information with other departments
- Other duties related to reservation operations
Required Skills:
- Ability to communicate professionally in both Japanese and English
- Experience working in hotels, accommodation, travel, tourism, or a related industry
- Ability to communicate with guests in Japanese and English by phone, email, and in person
- Basic computer skills
- Ability to work collaboratively as part of a team
Preferred Skills:
- Experience working in Reservations, Front Office, Guest Services, or a related department
- Experience using PMS or reservation management systems
- Experience working in a resort destination such as Niseko
- Experience assisting international guests
- Experience working in an international workplace environment
Salary: To be determined based on experience and qualifications, in accordance with company policy.
Start Date: Negotiable
How to Apply:
Please apply by email to info@niseko-wow.com with your resume and work history attached.
Applicants who pass the initial document screening will be contacted to proceed to an interview.
