Overnight Front Desk Supervisor
Setsu Niseko
New
2025-06-16
We are seeking an Overnight Front Desk Supervisor to oversee the nightlyfront desk operations and ensure a seamless hospitality experience for ownersand guests at Setsu Niseko. The supervisor will lead the night team, handleguest concerns, and manage the overall nightly hotel operations.
About the role
Main tasks
- Oversee the daily shift of front desk operations and act as a duty manager
- Patrol the hotel and handle any emergencies during the night
- Handle and resolve issues related to owners and guests
- Monitor performance of staff, providing feedback, coaching, and training as required
- Ensure the working environment is safe and foster a positive, happy working atmosphere
- Adapt to changing market conditions and operational constraints, demonstrating flexibility
- Communicate closely with other departments and address any needs or issues that arise
- Ensure all nightly reports and tasks are completed for a smooth shift handover
About you
Qualifications:
- Previous experience in front desk or hospitality operations, ideally in a hotel or resort setting
- Visastatus permitting full-time work in Japan (Visa sponsorship available for the right candidate)
- Strongattention to detail, especially with numbers and transactional work
- Validdriver’s license in Japan or international driving permit
Competencies or skills
- Fluent in both Japanese and English (business level proficiency)
- Strong attention to detail, especially with numbers and transactional work
- Strong problem - solving skills and ability to work well under pressure
Offer
Salary:
- ¥290,000–¥360,000 per month + annual discretionarybonus
- Additional benefits include
Life & Comfort
- Staff accommodation in central Hirafu(from ¥800/night)
- Free winter shuttle between staffhousing, hotel, and Kutchan
- Lunch discounts at partner venues
- Winter heating allowance(¥10,000/month – previously offered)
Work Hard, Play Hard
- Season lift pass for Grand Hirafu & Hanazono (valued over ¥100,000) provided for you and your family
- Hanazono perks year-round — enjoy staff discounts on winter ski lessons, gear rentals, and retail, plus green season activities like rafting, ziplines, golf, and more. Family and friends also receive special discount
Culture & Community
- Annual company event
- Friendly,international team atmosphere
- Free coffee and tea in staff break room
Time to Rest & Recharge
- Paid time off: 10 days after 6months, rest follows according to labor laws
- Birthday leave: 1 day off during yourbirthday month
- Marriage benefit: 5 days of paidhoneymoon leave and a celebration cash bonus
- Holiday recovery: Work a nationalholiday during peak winter? You can take that day off later in the year
- Seasonal flexibility: Many teammembers take extended vacations during the green (summer) season
- Special leave for life events (e.g.,childbirth, leave for family loss, child’s wedding, etc.)
Start Fresh, On Us
- Relocation support up to ¥200,000(outside Hokkaido) or ¥100,000 (within Hokkaido)
Additional Support & Security
- Commuting allowance (¥20/km from 2km+, up to ¥45,000/month)
- Annual health checkup and flu vaccination
- Full social insurance: health, pension, employment, and accident coverage
- Retirement plan (after 10 years of service)
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Phone:
Email:
careers@setsuniseko.com