Housekeeping Officer – Room Inspection & Quality Control
Setsu Niseko
Setsu Niseko is an award-winning luxury hotel in the heart of Niseko, welcoming guests from Japan and around the world. Since opening, we have been recognised with awards including World’s Best New Ski Hotel 2023 and One Michelin Key.
We believe great hospitality starts with our team. Behind every stay are people working together to create a warm, comfortable, and memorable experience for our guests. From front-of-house roles to behind-the-scenes operations, every team member plays an important part in bringing Setsu Niseko to life.
We also want our staff to enjoy everything that makes Niseko special. That is why we provide winter season passes for team members and their families, giving them the chance to make the most of life in the mountains.
If you are interested, please don’t hesitate to send an email with your resume to: careers@setsuniseko.com
Setsu Niseko is looking for a Housekeeping Officer to join our team. This role is not a regular room cleaning position. As a Housekeeping Officer, you will help make sure our rooms are ready for guests by checking room conditions, inspecting cleanliness standards, coordinating with cleaning partners, and supporting the Housekeeping team with daily operations. You will play an important role in making sure every guest arrives to a clean, comfortable, and well-prepared room. Standard Working Hours 9 hours per day (with 1 hour break); between 07:00-24:00; 5 days a week.
- Inspect guest rooms before arrival to ensure they meet Setsu Niseko standards
- Report room issues, damages, or maintenance needs after guest checkout
- Update cleaning and room status reports
- Coordinate with external cleaning teams and internal departments
- Handle guest requests such as towels, amenities, and other room items
- Check inventory for linen, amenities, and housekeeping supplies
- Help keep housekeeping areas, carts, linen, and supplies organised
- Support the Housekeeping Manager with daily operations
- Someone who has a good eye for detail and likes keeping things clean and organised
- A reliable team player who can work well with others
- Someone who can manage priorities and work to deadlines
- A person who understands the importance of guest comfort and service
- Someone punctual, considerate, and flexible
- Visa status permitting work in Japan
- Monthly salary: ¥230,000 ~ ¥280,000 (plus annual discretionary bonus)
- Immediate start (negotiable)
