Guest Service Agent
Chatrium Niseko Japan
Nestled in the heart of Hirafu Village, Chatrium Niseko Japan offers guests an elevated stay with breathtaking views of Mt. Yotei and Mt. Annupuri. Our resort features 78 hotel-style apartments, studios, and penthouses — with world-class skiing in winter and a wealth of outdoor activities in summer. As part of the Chatrium Hospitality Group, we are committed to delivering our signature "Feel the Remarkable" experience to every guest, every stay.
Chatrium Niseko Japan is seeking a motivated and service-oriented Guest Service Agent to join our Front Office team. This role is ideal for hospitality professionals who enjoy delivering exceptional guest experiences in an international hotel environment.
Key responsibilities:
- Provide warm and professional check-in and check-out services
- Handle guest inquiries, requests, and complaints efficiently
- Coordinate with housekeeping and other departments to ensure smooth operations
- Process reservations, payments, and guest records accurately
- Maintain Chatrium service standards at all times
Required skills:
- English: Business level (spoken and written)
- Japanese: Business level (spoken and written)
- Strong communication and customer service skills
- Ability to work shifts, weekends, and public holidays
【Preferred】
- Diploma or degree in Hospitality or related field preferred
- Minimum 1 year of hotel front office or guest service experience preferred
Monthly salary: 264,000 yen
Employee Benefits & Allowances:
- Staff Accommodation
- Social Insurance: Health insurance and pension (50% company contribution)
- Meal Allowance: ¥8,000 per month
- Seasonal Ski Lift Pass: Full season pass provided (enjoy winter sports)
- Uniform Provided: Work uniforms supplied at company expense
- Performance Bonus: Based on company performance and individual evaluation
- Annual Holidays: 113 days per year (starting January 1st)
- Paid Leave: 10 days annual paid vacation
How to Apply: please contact us at the email address below.
