Guest Relations Officer
Setsu Niseko
New
2025-06-16
About the role
We are seeking a Guest Relations Officer to deliver personalized concierge services for Penthouse Guests and Owners at Setsu Niseko. This role involves arranging premium experiences such as ski lessons, dining reservations, and transport, while ensuring seamless communication and service coordination. Ideal candidates are detail-oriented, fluent in both Japanese and English, and committed to delivering exceptional hospitality.
Main tasks
- Handle inquiries and requests fromPenthouse Guests and Owners
- Arrange concierge services includingrestaurant, spa, and activity reservations
- Support the Concierge team with daily guestneeds
- Liaise with Front Desk, Bell team, andOnsen reception to ensure smooth operations
- Maintain professional communication withrestaurants, ski schools, and other external partners
- Train and guide seasonal staff
- Maintain a high level of guest satisfactionthrough proactive service
- Adapt to changing guest needs, marketconditions, and operational constraints
About you
Qualifications:
- Previousexperience in guest relations, concierge, or luxury hospitality
- Visastatus permitting work in Japan (Visa sponsorship available for the rightcandidate)
- Validdriver's license in Japan or international permit is a plus
Competenciesor skills:
- Excellentwritten and verbal communication skills
- Fluentin both Japanese and English
- Ability to manage multipletasks and prioritize under pressure
Offer
Salary:
- ¥250,000–¥290,000 per month + annual discretionary bonus
Additional benefits include:
Life & Comfort
- Staff accommodation in central Hirafu(from ¥800/night)
- Free winter shuttle between staff housing, hotel, and Kutchan
- Lunch discounts at partner venues
- Winter heating allowance (¥10,000/month – previously offered)
Culture & Community
- Annual company event
- Friendly, international team atmosphere
- Free coffee and tea in staff break room
Work Hard, Play Hard
- Season lift pass for Grand Hirafu & Hanazono (valued over ¥100,000) provided for you and your family
- Hanazono perks year-round — enjoy staff discounts on winter ski lessons, gear rentals, and retail, plus green season activities like rafting, ziplines, golf, and more. Family and friends also receive special discounts.
Time to Rest & Recharge
- Paid time off: 10 days after 6months, rest follows according to labor laws
- Birthday leave: 1 day off during your birthday month
- Marriage benefit: 5 days of paid honeymoon leave and a celebration cash bonus
- Holiday recovery: Work a national holiday during peak winter? You can take that day off later in the year
- Seasonal flexibility: Many team members take extended vacations during the green (summer) season
- Special leave for life events (e.g., childbirth, leave for family loss, child’s wedding, etc.)
Start Fresh, On Us
- Relocation support up to ¥200,000(outside Hokkaido) or ¥100,000 (within Hokkaido)
Additional Support & Security
- Commuting allowance (¥20/km from2km+, up to ¥45,000/month)
- Annual health checkup and flu vaccination
- Full social insurance: health, pension, employment, and accident coverage
- Retirement plan (after 10 years of service)
Phone:
Email:
careers@setsuniseko.com