Spa Manager (Contractor)
Rikka Spa
Rikka Spa is a boutique spa, renowned for providing a sanctuary of warmth and tranquility. Located within the luxury hotel Setsu Niseko (voted ‘Japan’s Best Ski Hotel 2025’), Rikka Spa features 5 treatment rooms and specializes in spa treatments and facials. Conceptualized and operated by Lapidem Tokyo, our programs are created around a philosophy that “true beauty only comes from good health”.
Niseko is an international holiday destination that is increasing its appeal as a resort for all seasons. During the summer months, Niseko is a peaceful sanctuary of wellness appealing to primarily a domestic market. Recognized globally as Asia’s finest powder snow resort, Niseko takes on a new life in the busy winter season, making it a great environment for learning languages and new cultural experiences.
At Rikka Spa, we are passionate about delivering a high level of customer service to our clients throughout their wellness journey and are looking for motivated individuals who share our passion to join our team on a year-round or seasonal basis.
KEY DUTIES
The Spa Manager is responsible for managing the team and day-to-day operations of the Rikka Spa as well as delivering on the strategic objectives of the brand.
- Lead by setting a good example and being an active team player
- Deliver high quality treatments including counselling and consultations
- Ensure all Spa team members adhere to the SOPs, best practice, regulations and company policy
- To support the recruitment, induction, training development of all spa contractors
- Oversee Spa operations, ensuring that sales and operational budgets, services standards and operational procedures are in place and are effectively being delivered
- Help analyse monthly reports using the information to grow the business (policy and operations of the Spa, competition, occupancy and usage etc)
- Collaborate with marketing to help execute effective sales & marketing initiatives to increase business levels, repeat clientele etc.
You are a polished and experienced luxury spa leader who loves to develop your team and build a strong supportive culture. You understand the importance of ongoing training and are happy to keep your skills current, performing treatments when required. You know the importance of effective rostering and scheduling, as well as aligning the operations with the brand values and deliverables.
- Experience in a supervisory role in a spa environment.
- Excellent communication and interpersonal skills
- Proven experience to provide training and developing spa personnel
- Competent computer skills including spa-scheduling, systems and software
- Ensuring 5-star service at all times
- Legally eligible to work in Japan (holding a valid visa status)
- Can communicate sufficiently in English and Japanese
Annual Compensation (consideration based on skills, experience, and language skills)
¥5,700,000 to ¥7,000,000
This includes:
- Company dormitory staff accommodation or housing allowance of up to ¥30,000/month
- Seasonal Grand Hirafu and Hanazono Ski Lift Pass
- Performance-based bonus of up to the equivalent of one month’s base salary
Other Benefits
- Product sales incentives and tips
- Transportation allowance: up to ¥30,000 per month
- Employee discounts on various Lapidem products, as well as Setsu Hotel accommodation, food & beverages, ski rentals, yoga, etc.
- Training & development opportunities, including fully sponsored training at our Tokyo head office
- Relocation package of JPY 200,000 from those outside Hokkaido and JPY 100,000 from within Hokkaido
STANDARD WORKING HOURS
- Variable working hours scheduled on a monthly basis e.g 13:00 – 22:00 including 60-minute break (8 working hours)
- Hours may increase during high occupancy periods
- Days off: 2 days off per week (shift system), 116 days or more off per year
