Reservations Assistant
Rhythm Japan
Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.
The Reservations Assistant is responsible for providing prompt, accurate, and professional booking support to customers and agents. The role manages incoming enquiries, booking amendments, reservation administration, and day-to-day customer-service tasks, ensuring a smooth booking experience from enquiry through to confirmation. The role works closely with the Sales & Reservations Executive, Partnership Coordinator, and Accounts & Invoices Operator.
The Reservations Assistant is responsible for providing prompt, accurate, and professional booking support to customers and agents. The role manages incoming enquiries, booking amendments, reservation administration, and day-to-day customer-service tasks, ensuring a smooth booking experience from enquiry through to confirmation.
The role works closely with the Sales & Reservations Executive, Partnership Coordinator, and Accounts & Invoices Operator.
- Field and coordinate general inquiries from customers and agents.
- Assist and advise customers on our products and services to meet their needs.
- Manage all reservation-related administration.
- Support the accounting and invoicing process for bookings.
- Deliver clear, accurate, and professional communication to customers and agents throughout the booking process.
- Perform other related duties as assigned
- Strong problem-solving and initiative.
- Excellent communication and interpersonal abilities.
- Strong attention to detail and organizational skills.
- Fluent Japanese, conversational level of English.
- Ability to multitask and prioritize tasks effectively.
- Computer proficiency and tech-savvy
- Familiarity with Niseko, Hakuba, and Furano resort areas is a plus.
1,850 JPY per hour starting
1st October, 2026 - 31st April, 2027
