Reservation Officer
Sansui Niseko
New
2025-08-05
Sansui Niseko is a luxury hotel situated in the beautiful ski resort area of Niseko, Hokkaido.
We are currently seeking a Reservation Officer with substantial experience in the hospitality industry.
We are looking for individuals dedicated to delivering exceptional guest experiences, providing meticulous attention to detail and high-quality service standards.
About the role
Main tasks
- Handling all aspects of accommodation reservations, including responding to inquiries from guests and travel agencies.
- Suggesting and processing reservations tailored to the specific needs of domestic and international guests and agents.
- Concierge reservation services for various activities such as airport transfers and snow-related activities.
- Filing and managing various documents and records.
- Coordinating reservation details with the Front Desk team and other relevant departments to ensure a comfortable and outstanding stay for our guests.
- Undertaking other duties as assigned by the manager.
About you
- Native or business-level proficiency in English and/or Japanese.
- Previous experience in hospitality sales or reservation roles is desirable.
- Attention to detail to ensure accurate processing of all reservations.
- Ability to collaborate effectively within a team and adapt to flexible work schedules.
- Strong interpersonal, communication, and customer service skills.
- Professional-level computer skills, familiarity with Microsoft Office and Opera preferred.
- Possession of a valid driver's license is desirable.
Offer