Rental Program Supervisor
Vacation Niseko
Vacation Niseko has been welcoming guests to Niseko since 2006, offering a wide range of accommodation across the area, from apartments and chalets to holiday homes and resort stays.
Our team works together to make each stay smooth, comfortable, and memorable. From preparing properties to supporting guests throughout their visit, every role helps create the experience people come to Niseko for.
We are a friendly, international team with strong local knowledge and a love for the Niseko lifestyle. In winter, we provide season lift passes for team members and their families, giving our staff the chance to enjoy the mountains and community that make this area special.
To apply, please send your resume to careers@vacationniseko.com
Vacation Niseko is looking for a Rental Program Supervisor to join our team in Niseko. As a Rental Program Supervisor, you will support the smooth operation of our rental program and act as an important point of contact for property owners. This role involves a mix of owner communication, rental management, financial reporting, reservation coordination, contract support, and follow-up with internal departments. You will help ensure owners receive clear updates, accurate information, and reliable support for their properties. This position is well suited to someone who is organized, detail-oriented, confident communicating in both Japanese and English, and comfortable managing a variety of tasks at the same time. Working Hours 9:00AM ～ 6:00PM (8 hours, 60minute break） Working hours may vary slightly during certain events. Overtime is generally not required except during peak periods.
- Manage day-to-day rental program operations for managed residences
- Prepare and report income and expenses to property owners monthly and annually
- Handle owner reservations and related requests
- Respond to property, stay, and rental program inquiries from owners by email and phone
- Support property damage handling, including insurance claims and owner reporting
- Review contracts and support agents with contract reissue processes
- Follow up on team members’ tasks to ensure work is completed accurately and on time
- Coordinate with hotel departments to support the smooth running of the rental program
- Business-level Japanese and English
- Bookkeeping Level 3 or accounting experience is preferred
- Strong Word, Excel, and general office software skills
- Good task management and organization skills
- Strong attention to detail
- Clear and professional communication skills
- Ability to learn quickly and put information into action
- Ski resort or hotel experience is preferred
- Valid driver’s license
- Team player with a flexible and proactive attitude
- Valid working visa for Japan (visa sponsorship possible for the right candidate)
- Monthly salary: ¥330,000 - ¥360,000 (plus annual discretionary bonus)
- Immediate start (negotiable)
