Host - Rusutsu (seasonal)
Niseko Portfolio
New
2025-10-19
We are currently seeking enthusiastic, reliable, and guest-focused individuals to join our team as Hosts for the upcoming winter season. This is a hands-on, multi-tasking role where no two days are the same, you will support a variety of departments to ensure a seamless and memorable stay for our guests.
As a Host, you will play a central role in maintaining the chalet environment, assisting with check-ins and guest requests, managing communication, and even providing transport around the resort. A flexible attitude and willingness to learn new skills are key to succeeding in this role.
About the role
We are currently seeking enthusiastic, reliable, and guest-focused individuals to join our team as Hosts for the upcoming winter season. This is a hands-on, multi-tasking role where no two days are the same, you will support a variety of departments to ensure a seamless and memorable stay for our guests. As a Host, you will play a central role in maintaining the chalet environment, assisting with check-ins and guest requests, managing communication, and even providing transport around the resort. A flexible attitude and willingness to learn new skills are key to succeeding in this role.
Main tasks
- Work across various departments and assist where needed, always eager to learn and support the team
- Perform housekeeping tasks, including full property changeovers, daily/midstay cleans and pre/post checks
- Maintain a comfortable, clean, and welcoming environment for all guests
- Provide a smooth and friendly check-in/check-out experience
- Communicate with guests via phone, email, OTA platforms, and in person to offer assistance and answer questions
- Manage and confirm pre-arrival information, ensuring all guest needs are noted and prepared
- Offer recommendations and assist with bookings for local restaurants, activities, and services
- Handle payments and booking-related administration tasks with attention to detail
- Safely transport guests within the resort area as needed
- Assist with snow removal from vehicles and around properties
- Collaborate closely with team members to ensure smooth daily operations
- Perform any other duties as assigned by management
About you
- Valid International Driver’s License with a clean driving record
- Strong and confident driving skills; experience driving in snowy or icy conditions is highly preferred
- Previous experience working in a ski resort or winter hospitality environment is an asset
- Friendly, approachable, and guest-focused personality with a passion for hospitality
- Excellent communication and interpersonal skills
- Ability to work a flexible schedule
- Prior experience in customer service or the hospitality industry is preferred
- Fluency in English is required; additional language skills, particularly Japanese, are a plus
- Must have, or be eligible for, a Japanese Working Holiday Visa
Offer
- ¥10,000 Staff Accommodation - just 5 minutes drive from the resort - staff car will be available under strict rules.
- Full-time Employment, Including Paid Training - Work with us from December 1st, 2025 to February 25th, 2026, with the possibility of extending your contract depending on availability and performance.
- Competitive Pay - Earn ¥1300 per hour with an estimated 30 - 35 hours per week - ensuring a solid income while you enjoy life in Niseko.
- Plenty of Skiing/Riding Time - With a schedule that allows ample time for leisure, you can hit the slopes and make the most of Niseko's world-class ski resorts.
- Discounted Activities & Services - Access exclusive discounts for a wide range of activities and services in the Niseko area, from Explore Niseko, Hokkaido Core and Niseko Portfolio.
- Complimentary Transfer - We’ll provide a free transfer from New Chitose Airport to your staff accommodation
For company reference, please see our websites :
https://nisekoportfolio.com/jobs/guest-services-rusutsu-2-2