Front Office Officer (Night Staff) Full-Time, Year-Round Employment
Sansui Niseko
New
2025-08-05
Sansui Niseko, a luxury hotel located in the renowned ski resort of Niseko, Hokkaido, is seeking a Front Office Officer (Night Shift) to join our team. We are looking for individuals with a strong sense of hospitality and a dedication to delivering exceptional guest experiences through meticulous attention to detail.
About the role
Main tasks
- Provide high-quality, courteous service to guests during the night shift
- Handle all front office operations, including check-in/check-out and cashier duties
- Respond to guest inquiries and requests promptly and professionally
- Support concierge, bell, and valet services as needed
- Maintain a safe, comfortable, and productive working environment
- Collaborate effectively with other departments to ensure seamless guest experiences
About you
Required Qualifications:
- Business-level proficiency in both English and Japanese
- Prior experience in the front office or rooms division of a hotel
- Strong customer service skills with a proactive, detail-oriented mindset
- Flexibility to work night shifts and varying schedules
- A team-oriented attitude and the ability to work in a multicultural environment
Preferred Qualifications:
- Experience in concierge, bell desk, or valet operations
- Familiarity with hotel PMS such as OPERA
- Valid driver's license (preferred but not mandatory)
Offer
Employment Conditions
- Type: Year-round full-time employment
- Start Date: Negotiable
- Working Hours: 40 hours/week (shift-based, including night shifts)
- Holidays: 110 days/year
- Paid Leave: 10 days of annual paid leave (as per labor law)
- Bonus: Performance-based discretionary bonus system
- Social insurance coverage (Health, Pension, Employment, and Workers’ Compensation)
Benefits
- Commuting allowance (¥20/km for distances over 2 km, up to ¥45,000/month)
- Meal allowance
- Employee dormitory or housing support available
- All-mountain ski pass or ski allowance during the winter season
- Birthday leave
- Long-service awards