Front Desk Duty Manager
Nisade x The Luxe Nomad
The Duty Manager plays a key role in ensuring the smooth and efficient day-to-day operation of the hotel, with a strong focus on guest satisfaction and team support. This position oversees front office and guest services operations, ensuring seamless communication between departments and consistent delivery of service standards. In the absence of the Front Office Manager / Hotel Manager, the Duty Manager acts as the lead on shift, making operational decisions, handling guest concerns, and maintaining overall service quality. The role requires a hands-on leader who can confidently resolve issues, support and guide team members, and respond promptly to guest requests with professionalism and care. Strong communication, organisation, and the ability to perform under pressure are essential to succeed in this role.
- Manage and resolve guest requests and complaints promptly and professionally to ensure high levels of guest satisfaction.
- Proactively engage with guests to anticipate needs and enhance the overall guest experience.
- Maintain clear, effective, and professional communication with management, team members, and interdepartmental stakeholders.
- Support the training, coaching, and development of front-line staff to build capability and confidence.
- Foster a positive team culture by demonstrating leadership, professionalism, and respect for diversity.
- Oversee daily operations to ensure efficiency, consistency, and adherence to company standards and timelines.
- Report guest, staff, maintenance, or operational issues to the Hotel Manager in a timely and appropriate manner.
- Ensure all tasks are performed in accordance with established procedures, policies, and service standards.
- Ensure compliance with company policies and operational strategies.
- Demonstrate strong organisational skills, accountability, and adaptability in a dynamic environment.
Requirements
Experience
Must:
- Minimum 2 years’ experience in front office management or a similar role
- Proven leadership and team management abilities
Education and Qualification
Must: Eligible for a working visa in Japan
Preferred: Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
Skills
Must-have:
- Strong customer service skills with a focus on guest satisfaction
- Proficient in computer systems, reporting, and basic administrative tasks
Language Skill
Must-have: Fluent level or above in English
Preferred:
- Willingness to learn Japanese, conversational level would be ideal.
- Additional language (Chinese – Mandarin/Cantonese) is a plus
Competencies
Must-have: Reliable and punctual, with flexibility to work various shifts, including weekends and public holidays
Salary package/benefits
- 3.6m - 4.3m yen/year value contract package
- Recreation Allowance (Based on separately established provisions)
- Health Insurance,Employees’ Pension insuranceEmployment InsuranceWorkers’ compensation insurance
- Staff Trips (Based on company performance)
- Company Events
