Front Desk Agent
Nisade x The Luxe Nomad
New
2026-09-14
NISADE, founded in 2006 is a fully integrated Development and Property Management business operating in the ski fields of Hokkaido. It has grown to become one of the largest and most successful providers of development and property management in the Niseko Region with its presence now spreading to Rusutsu and Furano.
About the role
The Front Desk Agent manages guest arrivals, departures, and reservations while delivering warm, personalized service and local recommendations. They also handle administrative tasks, key logging, and interdepartmental coordination with housekeeping to keep daily front office operations running smoothly.
The Front Desk Agent manages guest arrivals, departures, and reservations while delivering warm, personalized service and local recommendations. They also handle administrative tasks, key logging, and interdepartmental coordination with housekeeping to keep daily front office operations running smoothly.
Main tasks
- Welcome guests warmly to ensure a great start.
- Handle check-ins, check-outs, and bookings.
- Deliver intuitive service to exceed expectations.
- Keep guest accounts, files, and records precise.
- Coordinate with housekeeping on room standards.
- Promote local activities and upsell services.
- Assist with luggage, village transport, and keys.
About you
Requirements
Experience
- Must: Previous administrative experience or similar
- Preferred: Previous experience in a hotel or customer service role
Education and Qualification
Must:
- Eligible for a working visa in Japan
- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
Skills
Must-have:
- Excellent communication and interpersonal skills with the ability to build rapport
- Highly organised with strong attention to detail and ability to multitask
Language Skill
Must-have:
- Business level or above in Japanese
- Conversational level or above in English
Competencies
Must-have:
- Passionate, positive, and professional with a strong guest-focused mindset
- Proactive and intuitive; able to anticipate guest needs
- Able to remain calm and composed under pressure
- Reliable and punctual
- Flexible to work shifts, including weekends and public holidays
Offer
Salary package/benefits
- 3.0m - 3.5m yen/year value contract package
- Recreation Allowance (Based on separately established provisions)
- Health Insurance, Employees’ Pension insurance
- Employment Insurance
- Workers’ compensation insurance
- Staff Trips (Based on company performance)
- Company Events
Start Date: ASAP
Phone:
0136-22-0038
Email:
recruitment@nisade.com
