Bilingual Reservations Consultant [Full Time Position]
MnK Niseko
New
2025-07-07
MnK Niseko is an integrated real estate, property management, and hospitality company that has been providing services in Niseko, Hokkaido since 2010. Our customers visit us from all parts of Japan and all over the world. Our team of professionals is diverse and committed to serving their needs in a professional and friendly manner.
MnK Niseko’s offices are located 5 minutes from one of the best ski resorts in the world. We are surrounded by farms, mountains, and nature. We actively encourage personal development and self-improvement via our benefits program, regular performance discussions, and attention to each individual's needs.
A key part of our company culture is regular, cross-department communication and contribution across all of MnK Niseko's functions. We help each other. That could mean driving a guest to the mountain, helping to clear snow, or participating in a brainstorming session.
About the role
The Reservations Team is responsible for ensuring our guests have a wonderful and memorable experience, from the minute they book their Niseko holiday, through to their journey home. The successful candidate will be joining a team, taking initial booking inquiries through to allocating properties, and booking guest services. MnK is one of the leading independent employers within the Resort Management/Guest Services sector in Hirafu. We maintain a strong team and are looking for vibrant individuals, who thrive on working under pressure, have an ability to prioritize workload, and self-manage.
Main tasks
Answering telephone, website, Online chat and email inquiries.
Arranging accommodation and overseeing housekeeping operations.
Coordinating guest service bookings prior to arrival, and whilst guests are in resort. Processing financial.
The ability to be patient, troubleshooting the ability to be patient & for guests and accommodating their individual requests.
About you
Fluent Japanese and English
Attention to detail is essential ・Experience in hospitality or customer service is a plus
Work experience in an international environment
Communicate well with the team member and who can work in the team
Basic computer skills
Valid working visa (work sponsored visa can be discussed on application) ・Knowledge about Niseko or willing to know about it
Energy and enthusiasm
Able to work on the weekends and nighttime role until 8:00pm (Only in the Winter)
Offer
Starting at ¥240,000-280,000 per month depending on experience and/or language ability