Bell Officer
Setsu Niseko
Setsu Niseko is an award-winning luxury hotel in the heart of Niseko, welcoming guests from Japan and around the world. Since opening, we have been recognized with awards including World’s Best New Ski Hotel 2023 and One Michelin Key.
We believe great hospitality starts with our team. Behind every stay are people working together to create a warm, comfortable, and memorable experience for our guests. From front-of-house roles to behind-the-scenes operations, every team member plays an important part in bringing Setsu Niseko to life.
We also want our staff to enjoy everything that makes Niseko special. That is why we provide winter season passes for team members and their families, giving them the chance to make the most of life in the mountains.
If you are interested, please don’t hesitate to send an email with your resume to: careers@setsuniseko.com
As a Bell Officer, you will be one of the first people to welcome guests to Setsu Niseko. This role is an important part of the arrival and departure experience, helping guests with luggage, deliveries, local information, and other day-to-day requests. You will work closely with the Front Desk team to make sure guests and owners feel welcomed, supported, and well looked after throughout their stay. This role is well suited to someone who enjoys customer service, likes working as part of a team, and is comfortable in an active, guest-facing role. Working hours 9 hours per day (with 1 hour break); between 07:00-24:00; 5 days a week
- Welcome guests at the main entrance and assist with luggage
- Deliver luggage and other items to guest rooms
- Support guest arrivals and departures in coordination with the Front Desk team
- Handle local and international courier requests, including Yamato, EMS, and FedEx
- Manage lost and found items
- Coordinate and assign driver schedules
- Manage inventory for amenities and lending items
- Assist with training new team members, including seasonal bell, door, and driver staff
- Japanese and English Business level
- Physically fit and able to lift heavy luggage
- Valid Japanese driver’s license or international driving permit
- Valid working visa for Japan; visa sponsorship may be possible for the right candidate
- Friendly, professional, and comfortable speaking with guests
- A flexible team player who enjoys working with others
- Able to manage priorities and work with attention to detail
Monthly salary: ¥230,000 – ¥280,000 (plus annual discretionary bonus)
Immediate start (negotiable)
