Front Office Manager
NISADE x The Luxe Nomad
NISADE, founded in 2006 is a fully integrated Development and Property Management business operating in the ski fields of Hokkaido. It has grown to become one of the largest and most successful providers of development and property management in the Niseko Region with its presence now spreading to Rusutsu and Furano.
The Front Office Manager is responsible for overseeing all front desk and guest service operations, ensuring a seamless and high-quality guest experience from arrival to departure. This role leads and develops the front desk team, maintains service standards, and manages daily operations to ensure efficiency and consistency. Working closely with other departments, the Front Office Manager handles guest feedback and resolves issues, supports revenue initiatives, and ensures accurate reporting and administrative processes. This position requires strong leadership, excellent communication skills, and the ability to perform effectively in a fast-paced, dynamic environment while consistently delivering exceptional service.
The Front Office Manager is responsible for overseeing all front desk and guest service operations, ensuring a seamless and high-quality guest experience from arrival to departure. This role leads and develops the front desk team, maintains service standards, and manages daily operations to ensure efficiency and consistency. Working closely with other departments, the Front Office Manager handles guest feedback and resolves issues, supports revenue initiatives, and ensures accurate reporting and administrative processes. This position requires strong leadership, excellent communication skills, and the ability to perform effectively in a fast-paced, dynamic environment while consistently delivering exceptional service.
Key Responsibilities:
- Monitor daily operations, ensuring professionalism, efficiency, and high service standards.
- Ensure clear and consistent communication across through the Hotel Operations team and with other departments.
- Ensure all front office procedures, financial transactions, and reporting are accurate and compliant.
- Demonstrate leadership in achieving business objectives, and driving continuous improvement.
- Uphold compliance with company SOPs, policies, and health & safety standards and lead by example.
- Build and maintain strong relationships with property owners and key stakeholders.
- Handle guest feedback, complaints, and complex issues promptly and professionally.
- Assist with recruitment.
- Lead, coach, and develop team members while ensuring accountability and performance standards.
Required Skills / Qualifications:
Experience
- Must: Minimum 2 years’ experience in Front Office management or similar role
Education and Qualification
- Must: Eligible for a working visa in Japan
Preferred:
- Hospitality-related qualification or training
- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
Skills
- Must-have: Strong interpersonal skills with the ability to build relationships with guests, team members, and stakeholders, including owners
Language Skill
- Must-have:Fluent level or above in English
Preferred
- Willingness to learn Japanese, conversational level would be ideal
- Additional language (Chinese – Mandarin/Cantonese)
Competencies
Must-have:
- Proven leadership skills with a confident, hands-on, lead-by-example approach and strong decision-making ability
- Ability to train, coach, and develop staff while fostering a culture of accountability and care
- Highly adaptable and organised, with the ability to work under pressure, prioritise tasks, and handle challenging situations professionally
Salary package/benefits
- 4.3m - 5.2m yen/year value contract package
- Recreation Allowance (Based on separately established provisions)
- Health Insurance,Employees’ Pension insuranceEmployment InsuranceWorkers’ compensation insurance
- Staff Trips (Based on company performance)
- Company Events
Start date: ASAP
