Niseko, Japan

Resort Host

Seasonal winter position taking care of our guests – also allows time off to enjoy the mountain.

The Company:

Hokkaido Tracks has been proudly offering holiday rental, real estate, project management and property management services in Niseko for over 15 years. In winter, we take on a small team of seasonal staff to work closely with our permanent staff to provide superior customer service. Understanding our seasonal employees also want to balance work with time to enjoy the snow, we offer competitive conditions and time on the mountain.

The Position:

Our Resort Host staff are often the first to meet our holiday guests when they arrive in Niseko, driving them to their accommodation, checking them in, and answering any questions. Resort Hosts provide continued shuttle van service during the guest stay, including at check-out time. The position also involves checking and preparing accommodation for guests before arrival and assisting our Front Desk and Reservations teams to provide excellent customer service to our holiday guests. Regular tasks include:

Checking properties before guest arrival to ensure they are prepared to a professional standard and in line with guest expectation.

Meeting guests upon arrival at the Hirafu Welcome Center and safely driving them to their accommodation.

Checking guests into their accommodation, ensuring paperwork is completed correctly, explaining the accommodation features and local points of interest for guests.

Safely transporting guests and luggage from accommodation to the Welcome Center at checkout time.

Random jobs including luggage delivery, setting up baby gates in properties, etc.


The Candidate

To be successful in this position you will need:

· Valid work visa or be a Japanese resident

· International or Japanese Driver’s license

· Native English skills or business-level English as a second language

· Customer service experience

· Japanese or Chinese language skills are an advantage but not required

Conditions

Working hours: Average 35 hours/week(you have chance to ski or snowboard daily) Short employment: Middle November – late February

Full season: Middle November – April

Benefits

*Pay:Y1,200 - Y1,300 (depending on skills and experience) / hour *25% pay loading for any work undertaken between 10pm – 5am

*Hirafu lift pass

*Subsidised comfortable staff accommodation in Kutchan including Unlimited fiber optic internet WIFI and Netflix

- Y35,000 / person / month for a 3-4 person quad room

- Y45,000 / person / month for a 2 person room

- Y55,000 / person / month for a single room

*Possibility of permanent position for top performers

To Apply

Please apply here: https://www.hokkaidotracks.com/careers

If you have any further question, please contact us [email protected] and our team will get in touch to discuss this opportunity further.

Please note, applications must include a photo.

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