Niseko, Japan

Front Desk Staff

Seasonal winter position taking care of our guests – also allows time off to enjoy the mountain.

The Company:

Hokkaido Tracks has been proudly offering holiday rental, real estate, project management and property management services in Niseko for over 15 years. In winter, we take on a small team of seasonal staff to work closely with our permanent staff to provide superior customer service. Understanding our seasonal employees also want to balance work with time to enjoy the snow, we offer competitive conditions and time on the mountain.

The Position:

Our Front Desk staff are the first people to greet many of our customers, and are therefore integral in building a friendly, professional and competent initial impression of Hokkaido Tracks. The position also organises much of the day-to-day operations for our Resort Hosts who provide support to our holiday guests. Regular tasks include:

Communicating directly with guests by phone, email and face to face.

Organizing guest services (lift tickets, ski school, airport transfers, restaurant reservations, etc).

Collating and filing paperwork such as check in documents.

Running through daily checklists to ensure everything is completed and organized.

Occasionally taking cash and credit card payments, reporting funds received/spent.

Though this is primarily an office job, there will be times when Front Desk staff are required to assist with shuttle driving, check in/out, deliveries, etc.

The Candidate

To be successful in this position you will need:

· Valid work visa or be a Japanese resident

· International or Japanese Driver’s license

· Native English skills or business-level English as a second language

· Customer service experience

· Japanese or Chinese language skills are an advantage but not required


Working hours: Average 35 hours/week(you have chance to ski or snowboard daily) Short employment: Middle November – late February

Full season: Middle November – April


*Pay: Y1,200 - Y1,300 (depending on skills and experience) / hour *25% pay loading for any work undertaken between 10pm – 5am

*Hirafu lift pass

*Subsidised comfortable staff accommodation in Kutchan including Unlimited fiber optic internet WIFI and Netflix

- Y35,000 / person / month for a 3-4 person quad room

- Y45,000 / person / month for a 2 person room

- Y55,000 / person / month for a single room

*Possibility of permanent position for top performers

To Apply

Please apply here:

If you have any further question, please contact us : [email protected] and our team will get in touch to discuss this opportunity further.

Please note, applications must include a photo.

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