Niseko, Japan

Guesthouse Cleaning and Customer Satisfaction Manager

Job Description

Key Responsibilities and Skill Set

· Meeting and greeting guests, showing them their accommodation, answering questions,

· Taking and handling reservations on the job and by phone,

· Being on call to check guests in when they arrive,

· Staff Supervision and management,

· Managing a small team (2-3 staff) to perform all duties around the guesthouse

· Making up rooms, making beds, cleaning bathrooms

· Cleaning common areas and picking up after guests,

· Cash handling,

· Sales Management and Reports,

· Acting as Host to guests,

· Handling complaints,

· Running guest breakfast,

· Standard office and administration duties,

· Local Sales and maintaining website blogs,

· Social networking site updates including responses to posts,

· Willingness to help in other areas if needed, when needed,

· Business level Japanese speaking ability preferred,

· International Manual drivers license with winter driving experience.

Skill Set Required:

· Experience in customer service and management,

· Self motivated and ability to work without constant supervision

· An ability to foster team spirit with a positive attitude

· A high standard of work ethic and attention to detail

· Flexible to work various shifts including public holidays and weekends

Job Benefits:

· Great location in central Hirafu, 2min walk from ski lifts,

· Access to shared ski passes for Niseko Grand Hirafu and Hanazono,

· Access to full size kitchen with full amenities,

· Recognition for your talents and contribution,

· The opportunity to make a difference to every customer,

· Working in a friendly team environment,

· Staff accommodation to various budgets and locations,

· Discounts to some resort services and winter activities

Employment Period Late November, 2018 to
mid / late March, 2019
Work experience 2-3years
Salary range Dependent upon experience

Please email to [email protected]

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