Niseko, Japan

NISADE 2017-18 Winter – Guest Services Representative

Niseko Alpine Developments

[NISADE] is an international award-winning property specialist delivering
luxury accommodation in Niseko, Japan.

A role that is enjoyable as
it is diverse, our GSR Reps help with everything from front desk duties to
lighting up fireplaces. They are often the first “touchpoint” to welcome our
Guests and do everything possible to fulfill our guest requests. Please see below for some of the responsibilities
you’ll have in this position:

Key Responsibilities:

ž Respond to Guest requests promptly, efficiently &
courteously during check-in, check-out & throughout their stay▪
Efficient, personalised and friendly Check-ins / Outs

ž Carry luggage and place carefully in Guest rooms

ž Provide in-room Guest check-ins and explain room features and

ž Pickup / Dropoffs and transporting Guests within the village

ž Carry skis for Guests, particularly Guests with children

ž Rotating shift of snow clearing property entrances and

ž Maintaining up to date information on snow / wind conditions,
lift status and being knowledgeable on local mountain

ž Undertaking a critical role in service recovery, and doing
everything possible to turn any Guest experience into a positive one within
company guidelines

ž Respectfully and actively driving guest feedback for
continual improvement

Pay: JPY 1000
per hour

Work hours: Approximately
40 hours per week. Peak season may require more and early/late season may
require less.

Period: November 2017 – late March 2018


ž Discounted meals while on

ž Comprehensive training and
induction program

ž Famils to some of the most
popular restaurants in Niseko

ž Work in a friendly and
successful team environment

ž Subsidised accommodation
within 5 to 20 minutes walking distance to work

ž Access to subsidised car

ž Access to lift passes
(conditions apply)

ž Discounts to some resort
services and winter activities

To view the full details (and benefits!) of the
role, other NISADE opportunities, and to apply, please click the following

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